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CONTACT
SERVICE EXPERIENCE DESIGN
Service blueprints, Customer Journey Maps &
CUSTOMER JOURNEY MAP
This Journey map features the Year 3 experience of NYP and students’ interaction with NYP’s student portal. Within the touchpoints, pain points as well as current support systems are being identified with the help of interviews from students.
CUSTOMER JOURNEY MAP
This Journey Map is done based on the analysis of the experience customers go through in Muji. Observations, insights as well as research data are all compiled here.
SERVICE BLUEPRINT
This Service blueprint features key touchpoints on NYP’s Freshmen Orientation experience, services as well as observations based on interview data and survey findings. This Service blueprint was mapped out on miro.
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